so, you have some questions?
We have your answers, all in one place! Whether you're visiting us for the first time or have been part of the Olive Grace family for years, we're here to make your salon experience as easy and enjoyable as possible.
BOOKING & PRICING
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We do things a little differently! Our color services are priced by time rather than individual techniques. This gives your stylist the freedom to customize your color and incorporate treatments without unexpected add-on charges.
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Each stylist has their own pricing based on experience, education and specialties. This allows you to choose someone who fits both your hair goals and your budget.
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Yes! Our pricing is designed to fairly compensate our stylists, so tipping is never needed or expected. Referrals and Google reviews are our favorite ways to receive a little extra love!
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Not sure where to start? Read our stylist bios to find your best match on our stylist page in the menu. Or you can text us at 262-308-3083 with your hair goals and inspiration photos. We'll help you find the right stylist and appointment for your needs.
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You can book online anytime or text our team for assistance. Both salon locations operate without an on-site receptionist, allowing our stylists to focus on their guests.
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Yes! We offer special occasion styling in both of our salons, but we do not provide on-location services. Some of our stylists offer on-location styling independently, so feel free to contact them directly or text us with any questions!
While we love helping you get ready for special occasions, our main focus is everyday hair! We specialize in customized haircuts, dimensional color and healthy hair treatments to keep your hair looking beautiful between visits. Whether you're ready for a transformation or simply maintaining your current look, we'd love to have you!
YOUR SALON EXPERIENCE
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Once your booking is secured, you'll receive a form to update your information and share inspiration photos and pictures of your current hair. This helps your stylist prepare for your visit.
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We recommend arriving with 1-2 days clean hair, preferably washed within the previous 48 hours, unless your stylist advises otherwise.
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Your visit begins with a personalized consultation. Our standard haircut and color sessions include a luxurious shampoo, blowout and finished style. Color sessions are customized to your hair's needs and goals, allowing your stylist to incorporate the color techniques and treatments they recommend within your reserved appointment time. We'll also share product recommendations and help plan your next visit!
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Absolutely! If you're considering a major transformation, corrective color or simply aren't sure where to begin, we recommend scheduling a consultation.
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Yes! We offer complimentary bang trims between regular haircut appointments for established clients seeing their usual stylist. If you're booking with a different stylist, an additional charge may apply.
PRODUCTS & HAIR HEALTH
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We proudly use Wella Professionals color, Davines and Innersense haircare, Redken Shades EQ glosses and K18 treatments. Visit our Products page to learn more about our carefully selected brands and ingredients.
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We understand that ingredients matter! Please let us know about any allergies, fragrance sensitivities or ingredient preferences before your appointment so we can review our available products together.
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Of course! Your stylist can recommend products, styling techniques and a maintenance schedule to help keep your hair looking beautiful between visits.
SALON POLICIES & LOCATIONS
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To ensure availability for all guests, we kindly require a minimum of 24 hours’ notice to cancel or reschedule an appointment.
Cancellations made with less than 24 hours’ notice, as well as no-shows, will result in an automatic charge of 50% of the scheduled service total to the card on file. This fee must be paid prior to booking any future appointments.
We appreciate your understanding and respect for our stylist’s time.
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Your satisfaction is important to us! If you have any concerns about your haircut or color, please contact us within 7 days of your appointment. Your original stylist will gladly make any necessary adjustments at no additional cost. Requests to see a different stylist may result in an additional charge. Please note that we do not offer refunds for completed services.
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Yes! In the event of a retail purchase that doesn't meet your requirements, we accept retail exchanges for full credit or exchange within 14 days from the date of your initial purchase.
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We have two convenient locations in southeastern Wisconsin, both easily accessible from Highway 12 with plenty of parking!
Lake Geneva: 501 Commercial Ct., Suite 100, Lake Geneva, WI. Located on the lower level of the Industry building, between the pond and the dentist offices.
Elkhorn: 814 N. Wisconsin St., Elkhorn, WI. Located next to Reed's Furniture, across from the car wash & Adams Electric.