both locations have time session pricing for all colors, meaning, all stylists have their own hourly rate. our hourly pricing provides freedom for your stylist to use any treatment or technique with no extra cost. our stylists’ rates were created based off of not only their time with you, but their education, experience, & specialties. your stylists charge fairly for their time so gratuity isn’t needed or expected. our favorite forms of thank you’s are referrals of friends, coworkers, & family members as well as reviews on google!

while both of our locations operate without an on-site guest service team, scheduling a session with us is easy as…

- use our online scheduling: lake geneva online schedule or elkhorn online schedule

- complete our new client form & one of our guest service members will contact you to schedule

- call or text us at 262-308-3083 & a team member will assist you in scheduling

when scheduling via text or call a booking link will be sent via text. this form must be completed within 12 hours of your initial booking in order to secure your session. this form is for the benefit of both the guest and our stylists as it insures both parties are aware of policies & expectations.

once your booking is secured our olive grace salon form will be sent via text to update any contact information as well as upload inspiration photos & photos of your current hair. this form is for your stylist to begin planning what your session will consist of and provides them an opportunity to ask any additional questions if needed.

we recommend all color guests come with clean (no more than 1 day) hair in order to give your stylist the best canvas.

you’ve booked your session, waited for the day, & it’s here! yay!

once you arrive your stylist will greet you & get you comfortable (snack or beverage included!) at their station. after your consultation, either your shampoo will begin (cutting clients) or your custom color will be formulated & mixed. all sessions include a luxurious shampoo, blowout, & style. your session is concluded with maintenance product recommendations & getting your next visit all set up.

do you have styling questions or want a run down on how to use certain hot tools? ask your stylist about adding additional time for a custom styling lesson.

we love the post-salon feeling & want to be sure our clients can easily maintain their look until the next time we see them!

avoid washing your hair for at least 24hrs

use proper hair care products (we have suggestions that won’t break the bank!)

schedule your next session to maintain your custom look

we strive to offer our guests the highest level of guest satisfaction. if you are having challenges with your cut or color, let us know within 7 days of your visit & we are happy to work diligently to correct any issues.

- email contact: salon@olivegracecollective.com

- phone number: 262-308-3083

if you make a retail purchase that does not fit your needs, we will accept retail exchanges at full credit for 30 days from your initial purchase.

Cancellation & Last Minute Rescheduling Policies

To ensure that we can continue offering the best scheduling options for our guests, we kindly request a 24 hour notice if you need to cancel or reschedule your visit. If you cancel your appointment with less than 24 hours notice, we will provide grace for the first occurrence but will require a card on file for your next booking. For the second time or more, there will be an automatic $60 fee charged before scheduling a new appointment.

No Show Policy

Clients who are unable to attend their appointments or cancel within the required cancellation period will be subject to our no-show policy. With our confirmation messages, there is ample time to notify us about a cancellation or last minute rescheduling. All instances of no-shows will be documented, and clients who fail to show up or cancel in advance will incur a charge equivalent to 50% of their scheduled services, or their future appointments may be subject to restrictions.

Lake Geneva - 501 Commercial Ct. STE 100, Lake Geneva, WI

Elkhorn - 814 N Wisconsin Street Elkhorn, WI

both locations are easy to access of hwy 12 and have available parking