Cancellation Policy

To ensure availability for all guests, we kindly require a minimum of 24 hours notice to cancel or reschedule an appointment.

Cancellations made with less than 24 hours’ notice, as well as no-shows, will result in an automatic charge of 50% of the scheduled service total to the card on file. This fee must be paid prior to booking any future appointments.

We appreciate your understanding and respect for our stylist’s time.

No Show Policy

Clients who are unable to attend their appointments or cancel within the required cancellation period will be subject to our no-show policy. With our confirmation messages, you have ample time to notify us about your need to cancel. All instances of no-shows will be documented, and clients who fail to show up or cancel in advance will incur a charge equivalent to 50% of their scheduled services, or their future appointments may be subject to restrictions.

Service Re-do

Our commitment is to provide our guests with the utmost satisfaction. If you encounter any challenges with your haircut or color, please inform us within 7 days of your visit, and your original stylist will gladly address the matter at no extra cost. It's important to note that the redo service must be conducted by the original stylist; any request for a different stylist may incur an additional charge. Refunds are not available for services rendered.

Retail Return

In the event of a retail purchase that doesn't meet your requirements, we accept retail exchanges for full credit or exchange within 14 days from the date of your initial purchase.